如何使用算法來批量拒絕健康保險索賠

聯邦數據顯示，健康保險公司否認超過 49 百萬索賠 2021, 但客戶的吸引力小於 0.2 percent of them. Investigative journalists at ProPublica found that the insurance company Cigna is using an automated system to assess, and often deny, claims in bulk. Reporter Maya Miller joins Ali Rogin to discuss the findings.

Pro Publica is collecting comments from health insurance policy holders who have had their claims denied – share your experience here: ProPublica.org/healthinsurance.

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