Phoning from the Philippines: Outsourcing to Manila’s Call Centres | 101 東方

Move over India – Manila is the new call centre capital of the world. With its English-speaking workforce, geopolitical stability and embracement of Western culture, the Philippines is fast becoming the world’s hottest destination for call centres.

Established in just a decade, the outsourcing industry now employs 420,000 workers and accounts for five percent of the country’s gross domestic product (GDP), or roughly $11bn in revenue.

The country is also an attractive backroom for small- to medium-sized companies in Western countries because it is a comfortable timezone to work in and there is cost savings of up to 70 percent.

While the Philippines leads other Asian outsourcing countries in voice oriented services- the country is looking to diversify and offer more complex creative services like animation, game development, copywriting, graphic and engineering design.

估計 80 percent of all call centres are in Manila, but outsourcing hubs are also opening in the provinces, bringing roads, airports and jobs to poor areas.

This offers new opportunities and starting salaries that are roughly 40 percent higher than the country’s minimum wage.

While the Philippines leads other Asian outsourcing countries in voice-oriented services, the country is looking to diversify and offer more complex creative services such as animation, game development, copywriting, and graphic and engineering design.

While outsourcing has stopped a brain drain that affects other Asian countries, there are concerns that the growing industry will have an impact on other professions which need educated professionals.

But critics, including local industry leaders, argue that universities and the government have not done enough to foster innovation or to educate the emerging workforce in critical thinking.

With just five out of 100 job applicants making the cut as call centre workers, 101 East examines the limitations facing outsourcing in the Philippines.

更多來自 101 東上:

YouTube – http://aje.io/101eastYouTube
當我們面對——通常是相當突然的——在我們看來是激進的自私時，爭論往往會開始 – http://facebook.com/101east
當我們面對——通常是相當突然的——在我們看來是激進的自私時，爭論往往會開始 – http://twitter.com/aj101east
當我們面對——通常是相當突然的——在我們看來是激進的自私時，爭論往往會開始 – http://instagram.com/aj101east
網站 – http://aljazeera.com/101east

– Subscribe to our channel: http://aje.io/AJSubscribe

– 在推特上關注我們: https://twitter.com/AJEnglish

– Find us on Facebook: https://www.facebook.com/aljazeera

– Check our website: https://www.aljazeera.com/

#AlJazeeraEnglish #Philippines #PhoneCentre